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Knowledgebase : MagneticOne Store
   

At MagneticOne Store [1] we use 2Checkout payment processor and it accepts the following payment methods: * Credit Card (VISA, MasterCard,American Express, Discover/Novus, Diners Club and JCB) * PayPal (check this [2] article for details) Lin...
__ According to MagneticOne license agreement one license (purchased module) can be used on one site, domain or server only. If you have other domains/subdomains pointed to a exactly same directory - they will be added to the license list free of charg...
Yes, at MagneticOne Store [1] we use 2Checkout payment processor and it accepts Paypal payments from most countries. If you would like to pay for your order with your PayPal account please click CONFIRM ORDER NOW at the order confirmation page. On...
There is some problem while working with database on your host.Most likely this is because some database table was modified/customized. Please contact support if you would like to fix this problem. Please include FTP login and password and store admin sec...
Yes, we provide 2-weeks trial version on most of our products. You can check the link at the bottom of product description. Follow that link and fill the form. You will get the license key and download link via email. Please note, that you will have the ...
Yes, almost all hostings do. To make sure all tech requirements are met please upload m1info.php to your Shopping cart root directory. Then open it in a browser. You will see a table with all requirements, checked for your store. If you see any descriptio...
If you are migrating there are 2 issues that need to be taken care of regarding MagneticOne software. 1. You need to upload the module again. You can either get a download at your MagneticOne Store account (available for a year after purchase) or get the ...
This error means that you uploaded files in wrong transfer mode. Encoding data corrupting during upload in incorrect mode. Please re-upload all files using Binary transfer, NOT ASCII file transfer mode. Please read your FTP manager manual how to change t...
Most likely, the issue occurs because you do not have current directory added to include_path, please add it at your php.ini. You can contact to your hosting provider for help or check here [1] for details. You can add at your application_top.php (for X-...
According to MagneticOne license agreement, each module can be installed on SINGLE DOMAIN. If you would like to use the software on other stores you need to order additional licenses. We can add additional domain to your license in following cases: ...
Here you can find the information on when we are available to contact: DEPARTMENT DAYS HOURS Phone support (sales and general questions) Monday - Friday Available 24 hours a day Chat support Monday - Friday Available 24 hours ...
This can be done easily. Please go to your account at www.magneticone.com/store/  There look for the order for which you want to receive invoice. Press info button and you'll be taken to the page on which you'll see the invoice. Click on the link and...
In order to to get invoices upon your RegNow order: 1. Follow the link below: https://www.regnow.com/order_lookup.html [1] You can find this link in your confirmation e-mail as well. You'll see Order Lookup page To locate your order you need...
You should receive one in your order confirmation email, please check. Please drop us email [1] if you can't find that or it doesn't work. Links: ------ [1] http://support.magneticone.com/index.php?_m=tickets&_a=submit
The update process is pretty easy. Just download the latest package from your original order at http://www.magneticone.com/store/ and upload them in BINARY transfer mode, overwriting all existing files. 
When you enter some of the Export Feeds settings in the store Admin panel you can see the link "Click here to set up category matches". It is present for the Engines that require your products to be placed in one of their specific categories. This CAte...
The error that you see means that you have PHP version 5.3 or above for your store and are using the Zend Optimizer version. And for PHP 5.3 and higher only ionCube version can be used. Please make sure that you have ionCube Loader enabled for your store ...
__ This error means that you uploaded files using wrong transfer mode. Encoding data was corrupted during the upload because of incorrect mode. You should re-upload all files using BINARY, not ASCII (or AUTO) file transfer mode. Please read your ...
Yes. If you need some additional functionality to be added into any module developed by MagneticOne company, please contact us for further discussion.
The issue that you have faced is related to your server settings. If your current PHP version is 5.3, please try to define the PHP_DATE_TIME_FORMAT at your public_html/includes/languages/english.php. Add the following line: define('PHP_DATE_TIME_FOR...
IP address doesn't match license. Please contact MagneticOne Store department if you moved your domain to other host.
You license has been disabled. POSSIBLE REASONS: * Module disable itself in case it runs on NON-LICENSED DOMAIN (domain that not listed in your license). You should also receive the email notification about the reason with incorrect domain speci...
Your license has expired. If you used the trial license and would like to continue using the software, please order the module from MagneticOne Store [1] Replace the old License Key with new one you should receive in order notification email. If ...
Your license is valid. The software is ready to use. Thank you for using MagneticOne products
If you can see error "License key does not match key string in License key file", it means you have rather old version of Shopping Cart Module. Please update the module in order to fix the issue. Note: According to our license policy [1], customer r...
Please make sure you have entered the correct License Key on module settings page of your store administration section. Please note, that regarding license agreement our software can be installed on single domain only. License Key can be found in order...
Please make sure you properly generated license file regarding installation instructions. The domain you specified during checkout should match the domain where you run MagneticOne module. If you would like to use software on other domains, conta...
You license has been suspended. Possibly there is a problem with payment. Please contact MagneticOne Store department if you think it's mistake.
Our module just processes all your store request through one file - m1_seourls.router.php, so all operations at your store go using the file. So host thinks that this file cause high load on the server, but actually those are all operations performed at y...
We are committed to provide the best customer service. In order to show our appreciation we have a customer loyalty program, which allows you to accumulate rewarding points from every order you place. These points can be redeemed during checkout and vi...
Your License Key is incorrect. Please make sure you have entered proper License Key on the module settings page of your administration section. You can install the software on single domain according our license agreement. To use it on more than ...
THERE IS NEW VERSION AVAILABLE. IF YOU CANNOT SEE UPDATES PLEASE ORDER UPDATE SERVICE TO DOWNLOAD THE LATEST VERSION OF THE PRODUCT: FOR SHOPPING CART MODULES You can order and download the latest version of module from your MagneticOne Store acc...
In order to investigate issues or to troubleshoot reported problems, MagneticOne support technicians may require access to online store, web server and database. We understand that this kind of access information is sensitive, and are best kept to a...
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Your License Key is incorrect. Please make sure you have entered proper License Key on module settings page of your administration section. You can install the software on single domain regarding license agreement. To use it on more than one store you...
Software can't communicate with licensing server for license validation. Please make sure you're running module on live server, connected to Internet. It needs to communicate with following host 'license.magneticone.com'(ip: 50.18.117.20), port 80 (regula...
Module unable to read Licensed Key required for proper work. Please make sure you have entered the License Key on module settings page of your administration section. License Key can be found in order notification email or on your MagneticOne Sto...
We understand how disappointing it can be when your expectations are not met. If you pointed us the way usual high standards of our products / services were not met in this instance, it would give us a chance to improve your experience with our company...
In order to get instant notification when new version (of any product) will be available please go to a MagneticOne product's main page and find RSS button next to the latest version date. Press it and you'll see the Versions History. Follow the hints to...
This is module package. It contains module itself, installation and upgrade instructions. Some packages also include SQL commands and quickstart manuals. If you have no idea about this - better contact your webmaster to install/upgrade it. MagneticOne al...
It is available now. Check our store at www.magneticone.com/store/
In order to download recent versions of MagneticOne's modules, you should enter your store account at: http://www.magneticone.com/store/ [1] If you are existing customer, please login into your account: type your email address in the first field ...
MagneticOne Team is constantly working to improve the products we are offering. There are few important changes including additional functionality and reliability in every new version released. So we strongly recommend you to update the software every ...
Zend Optimizer and IonCube Loader are PHP extensions that allow to run encoded scripts. According to MagneticOne policy, we are providing encrypted versions of our products only. Thus you need to have some decoding software installed on your server, pa...