Knowledgebase
An error occurred when trying to connect to your site
Posted by Olena Kerentseva on 28 November 2014 02:35 PM
Please, take the following steps to fix the issue:
      • make sure you indicated the correct website URL in the Migration Wizard
      • check whether your website is available online at the moment
      • your firewall may be causing this by blocking access to the server for our IP addresses. Please, contact your hosting provider and ask them to add the following IPs to the white-list:
        • 5.58.76.130
        • 204.62.12.42
        • 204.62.12.24
        • 88.214.254.75
        • 93.77.238.130
        • Port 80
        This is done to enable data exchange between your websites. After the migration is complete, you'll be able to remove our IPs from the white list. If you keep getting this error, please use Support Chat button in your CMS2CMS dashboard to get live help or contact us.
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