Knowledgebase
I have ordered Support Service Package. When will my request be completed?
Posted by Olena Kerentseva on 28 November 2014 02:35 PM
The guaranteed response period after confirming the accuracy of access information is 24 hours. The time needed to complete Support Service request starts from 3 business days and depends on the level of customization and the volume of tasks to be performed for the specific request. NOTE. If a Support Service Package is ordered during the weekend or holiday time, our techs will start to work on it on the first working day after the day off.
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