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What Zen Cart versions do Magneticones' modules support? |
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Officially we support Zen Cart version 1.3.X only.But you can also run Modules wiht Zen Cart version |
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Can I use the same module license on several sites/domains/servers? |
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According to MagneticOne licence agreement one license (purchased module) can be used on one site, domain or server only. |
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I need some additional functionality to be implemented into your modules. Can you help me? |
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Yes. If you need some additional functionality to be added into any module developed by MagneticOne company, please |
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I have uploaded files, but getting error: Fatal error: Unable to read xxx bytes in xxxxxx.php on line 0. What is wrong? |
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This error means that you uploaded files using wrong transfer mode. Encoding data was corrupted during the upload because of incorrect mode. |
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What is the file I just downloaded? |
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This is module package. It contains module itself, installation and upgrade instructions.Some packages also include SQL commands a |
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Why should I update? |
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MagneticOne Team is constantly working to improve the products we are offering. There are few important changes including additional functionality and reliability in every new version released. So |
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License not found. |
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Please make sure you properly generated license file regarding installation instructions. The domain you specified during checkout should match the domain where you run MagneticOne module. If you would like to use software on other doma |
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Do you have any demo available? |
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Yes, we provide 2-weeks trial version on most of our products. You can check the link at the bottom of product description. Follow that link and fill the form. You will get the license key and d |
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Unable to read license key |
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Module unable to read Licensed Key required for proper work.Please make sure you have entered the License Key on module settings page of your administration section.License Key can be found in order notification email or on your Magneti |
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SHA1 hash incorrect (License key may have been tampered with) |
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Your License Key is incorrect.
Please make sure you have entered proper License Key on module settings page of your administration section.
You can install the software on single domain regarding license agreement. To use it on more than one store y |
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MD5 hash incorrect (License key may have been tampered with) |
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Your License Key is incorrect.Please make sure you have entered proper License Key on module settings page of your administration section.You can install the software on single domain regarding license agreement. To use it on more than on |
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License key does not match key string in License key file |
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Your License Key is incorrect.Please make sure you have entered proper License Key on module settings page of your administration section.You can install the software on single domain regarding license agreement. To use it on more than on |
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License has expired |
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Your license has expired. If you used the trial license and would like to continue using the software, please order the module from MagneticOne Store Replace the old License Key with new |
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IP does not match License key file |
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IP address doesn't match license. Please contact MagneticOne Store department if you moved your domain to other host. |
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License disabled |
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You license has been disabled. Possible reasons:Module disable itself in case it runs on NON-LICENSED domain (domain that not listed in your license). You should also receive the email notification |
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License suspended |
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You license has been suspended. Possibly there is a problem with payment. Please contact MagneticOne Store department if you think it's mistake. |
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Unable to communicate with licensing server. |
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Software can't communicate with licensing server for license validation. Please make sure you're running module on live server. Check your firewall settings.You need to request your hosting provider to check the server settings. |
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License key not valid |
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Please make sure you have entered the correct License Key on module settings page of your store administration section.Please note, that regarding license agreement our software can be installed on single dom |
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How to Get License key |
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You should receive one in your order confirmation email, please check. Please drop us email if you can't find that or it doesn't work. |
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License is OK |
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Your license is valid. The software is ready to use.Thank you for using MagneticOne products |
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What information do you need to install the module? |
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We need following information to install the module:FTP login and password(required to upload files)Store admin section login and password(required to configure the module) |
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Domain Migration |
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If you are migrating there are 2 issues that need to be taken care of regarding MagneticOne software. 1. You need to upload the module again. You can either get a download at your MagneticOne Store account (available for a year after purchase) |
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Does my hosting meet the technical requirements for your modules? |
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Yes, almost all hostings do. To make sure all tech requirements are met please upload m1info.php to your Shopping cart root directory. Then open it in a browser. You will see a table with all requirements, checked for your store. If you see any descrip |
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Upset or have complains - fill out the Complaint Form |
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We understand how disappointing it can be when your expectations are not met. If you pointed us the way usual high standards of our products / services were not met in this instance, it would give us a chance to improve your experience with our compa |
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Fatal error: Currupted encoded data detected |
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This error means that you uploaded files in wrong transfer mode. Encoding data corrupting during upload in incorrect mode.
Please re-upload all files using Binary transfer, NOT ASCII file transfer mode.
Please read your FTP manager ma |
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Just installed Zend Optimizer and still getting error |
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In this case most likely Zend Optimizer is not enabled.Please Go to the PHP.INI (if using XAMPP go to XAMPP> Apache > bin >php.ini) and at the end of the file find the entry: zend_opt |
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How to update MagneticOne modules and get the latest version |
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To update the module please get the new installation package and reupload all the files, overwriting existing ones. Also please check the latest installation instructions to make sure all steps are completed and you can take advantage of any new featur |
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Call to undefined function: sha1() |
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You have PHP 4.3 or older installed on your server. We strongly recommend to upgrade it to newer version. Using PHP 4.3 or older may cause some serious security problems. Please contact your hosting company with PHP upgrade request.If you don' |
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MagneticOne store policy concerning discount coupons, customer loyalty points and other bonuses |
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We are committed to provide the best customer service. In order to show our appreciation we have a customer loyalty program, which allows you to accumulate rewarding points from every order you place. These points can be redeemed during checkout and |
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Zend Optimizer and IonCube Loader encoded versions. What to choose? |
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Zend Optimizer and IonCube Loader are PHP extensions that allow to run decoded scripts. According to MagneticOne policy, we are providing encrypted versions of our products only. Thus you need to have some decoding software installed on your server, |
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You have three different sitemaps:Google SiteMap, XML Sitemap and Site Map. What should I choose? |
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Google Sitemap and XML sitemap are the same mods.
Google Started using xml sitemap standard first, thus we created Google Sitemap. Now standard is supported by Yahoo, MSN etc, thus we developed a new mod, called XML Sitemap for your shopping |
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Where can I download the latest Module version? |
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In order to download recent versions of MagneticOne's modules, you should enter your store account at:http://www.magneticone.com/store/ |
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Versions History (RSS) |
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In order to get instant notification when new version (of any product) will be available please
please go to a MagneticOne product's main page and find RSS button next to the latest version date. Press it and you'll see the Versions History. |
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Database problem (SQL error) |
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There is some problem while working with database on your host.Most likely this is because some database table was modified/customized. Please contact support if you would like to fix this problem.Please include FTP login and password and |
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