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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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Articles |
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Registration problems. I'm unable to register Store Manager application, what's wrong? |
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This article describes most common registration issues of Store Manager software program.You should know that DEMO version available for free download and full version are two different programs |
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Database connection - general information. |
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Store Manager requires direct MySQL database connection. Most of hosting companies allow direct connections to MySQL database. Howev |
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How to configure direct MySQL connection? |
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In order to start working with a specific store you need to setup store connection first. It can be done in Preferences Window, which appears automatically on the first start-up and can be accessed later through Tools -> Preferences. |
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How do I know whether I have to add my IP address to Access List or not? |
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Click "Test Connect" button in Preferences to check connection settings If you got this message you have to manage Access List. |
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How to add my IP address to Access List and allow direct MySQL connections? |
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Every hosting company has some control panel allowing customers to manage their websites. Let us review such tool as cPanel - one of most popular and widely used management applications. There's no single way to open cPanel but often you can j |
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Why do I have to setup FTP connection? |
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FTP connection is not required, you may skip it. FTP used for images - downloading and uploading images for products, categories and manufacturers. Also FTP is used to manage downloadable products. If there is no valid FTP connection |
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How to configure FTP connection? |
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See an example of properly configured FTP settings on this screenshot:FTP settings:Server address - IP address or domain name of FTP server. |
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Do I need to install the standard osCommerce (or other shopping cart) application first on my website BEFORE I can use Store Manager? |
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Yes, you have to install osCommerce, CRE Loaded, X-Cart, Zen Cart or Pinnacle Cart at your website. Software can manage existing store but cannot install new osCommerce, CRE Loaded, X-Cart or Zen Cart. |
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Do I have to upload my Store Manager from my desktop to my website? |
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No, you do not need to upload Store Manager to your website, it should be running on your local (home/office machine). |
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Am I using the database I set up on my website or the one I set up with Store Manager? Are they one and the same? |
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Database installed with Store Manager is a kind of temporary database. It can be used for various purposes one of most valuable of them is PHP MySQL bridge. Working with local (Embedded) database is much more faster than working with remote one. Local d |
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What MySQL versions does Store Manager support? |
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MagneticOne Store Manager supports MySQL versions up to 4.1 including. Also it will work with MySQL ver.5 Store Manager can raise some errors while working with MySql 3.23. These errors are not critical. Anyhow you should force your hosting co |
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How much is Update Service? |
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Update can be downloaded free of charge for existing customers during 6 months after purchase (see update notification email).After that period you can order Update Service for 6, 12 a |
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Why should I update? |
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MagneticOne Team is constantly working to improve the products we are offering. There are few important changes including additional functionality and reliability in every new version released. So |
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How can I update my Store Manager if I purchase full version? |
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First thing you should know - all updates are free during 6 months after your purchase, you may update as many times as you want within this period of time.If you like you can prolong update period by purchasing Update Service for 6, 12 or 24 mo |
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Do you have Store Manager version for MacOS? |
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No we don't have.At the moment we don't have plans to create Store Manager for MacOS. |
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How to select all products with the same name (find duplicates)? |
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You should use Advanced -> Custom SQL section to execute following SQL query:Select Count(products_description.products_name) As number_of_occurrences, products_description.produc |
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Unable to connect to remote database. What do I have to do? |
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Very short description of key items to check:1. Hostname is correct. It is better to use IP address rather than domain name.2. Your hosting allows direct MySQL connections. As for example GoDaddy does not.3. You have specified corr |
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Unable to edit product - ''no such interface supported'' or ''class not registered'' errors |
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This issue is because of Microsoft Windows Security Update KB891781.The point is that Microsoft found vulnerability in one of its components and decide to block som |
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How do I import products from dBase/FoxPro or Access database? |
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You can open dBase/FoxPro table in Excel and save its data into .csv format which can be used for importing. |
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Software update - cannot download update. |
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Clear browser's cache (temporary files) and try again, usually it is enough to fix this issue.How to clear browser's cache:Internet ExplorerLook in Main Menu, Tools -> Internet Options - clear Temporary Interne |
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How can I edit/customize reports? |
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This article contains general information on how to customize reports in Store Manager.All reports in Store Manager can be customized, you can change report layout, insert pictures (logos), add and remove field |
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Copy and paste categories using Category Import |
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There may be a reason why you need to copy quite a few categories, which can take a lot of time . However copy/paste option is available for products only. Thus you can use category Import/Export Wizard to simplify this task. Lets say you have |
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Upset or have complains - fill out the Complaint Form |
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We understand how disappointing it can be when your expectations are not met. If you pointed us the way usual high standards of our products / services were not met in this instance, it would give us a chance to improve your experience with our compa |
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MagneticOne store policy concerning discount coupons, customer loyalty points and other bonuses |
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We are committed to provide the best customer service. In order to show our appreciation we have a customer loyalty program, which allows you to accumulate rewarding points from every order you place. These points can be redeemed during checkout and |
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How to make Store Manager to work on a dynamic IP, assigned by my isp? |
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Multiple options available1. You can add your isp subnet (not exact ip address) For CPanel it is done by adding ip's like 192.168.1.% where you should replace "192.168.1." with ip assigned by your isp's. |
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How to get recent updates of Store Manager? |
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First thing you should know - all updates are free during 6 months after your purchase. Within this period of time you may update your Store Manager as many times as you want.If you like you can prolong update period by purchasing Update Service |
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How can I apply for API and Application tokens? |
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If you are a new user of Google API please go to: http://adwords.google.com/select/ApiWelc |
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How can I reset my License? (due to hardware change etc) |
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According to MagneticOne licence agreement each License Key can be used for one computer only.In order to change your IP/Hostname/Computer ID(HWID) you should login at http://license.magneticone.com |
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Where should I paste Update License Key? |
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In order to apply Update Service Key to your existing Store Manager primary license you should go to the "Apply Update Service Tool" at:http://license.magneticone.co |
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How can I get notification about new versions of Store Manager? |
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In order to be aware in the latest news and to be able to download the latest versions of Store Manager you can subscribe to RSS. Please go to the Store Manager's main page and find RSS button next to th |
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What changes has been made in latest release? |
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In order to see what changes has been made in latest release you should go to the product's page. Somewhere in the middle of it's page you'll see News or Version History section. There under the product's version you'll s |
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How to get invoices upon your RegNow order? |
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In order to to get invoices upon your RegNow order:
1. Follow the link below:
https://www.regnow.com/order_lookup.html
You can find this link in your confirmation e-mail a |
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Versions History (RSS) |
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In order to get instant notification when new version (of any product) will be available please
please go to a MagneticOne product's main page and find RSS button next to the latest version date. Press it and you'll see the Versions History. |
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How can I order Update Service for Store Manager? |
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First thing you should know - all updates are free during 6 months after your purchase. Within this period of time you may update your Store Manager as many times as you want. If you like you can prolong update period by purchasing Update Service for 6 |
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