We understand how disappointing it can be when your expectations are not met. If you pointed us the way usual high standards of our products / services were not met in this instance, it would give us a chance to improve your experience with our company.

Please fill out our complaint form that can be found here http://www.magneticone.com/PAGE-413.html
and describe the situation, how it effected you, is there any solution you would prefer for this case.
The details you provide will help us investigate this situation and assure the best solution is found.